Quality, Safety, and Environmental Commitment
(Aligned with ISO 9001, ISO 14001, and ISO 45001 Frameworks)
At Vortex Autocar Co., quality, safety, and environmental stewardship are not just operational requirements — they are the core philosophy guiding every decision and activity within our service model. The company’s management system is designed in alignment with the principles of ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health & Safety), ensuring consistency, compliance, and continual improvement.
1. Quality Management System (ISO 9001:2015 Framework)
Vortex Autocar applies a structured, process-based approach inspired by ISO 9001 to guarantee reliable,efficient, and customer-focused services.
Goal: Achieve ≥ 98 % service accuracy and ≥ 4.8/5 customer satisfaction within the first operational year.
2. Environmental Management System (ISO 14001:2015 Framework)
In line with Dubai Municipality’s environmental vision,
Vortex Autocar operates an eco-responsible model to minimize its environmental footprint.
Commitments include:
- Water Recycling System: 80 % reuse rate from car-wash operations.
· Waste-Oil Collection Program: disposal through certified contractors approved by the municipality.
· Use of Biodegradable Cleaning Agents compliant
with UAE standards.
· Energy-Efficient Lighting & Equipment: adoption of low consumption machinery.
· Environmental Risk Assessments: performed
quarterly to ensure compliance.
3. Occupational Health & Safety Management (ISO 45001:2018 Framework)
Employee and customer safety are paramount
to Vortex Autocar’s daily operations.
The company’s safety system is structured around the Plan-Do-Check-Act (PDCA) cycle to ensure proactive risk management.
· Personal Protective Equipment (PPE) enforcement policy
(gloves, masks, safety shoes, hearing protection)
· Emergency Preparedness Plans: fire, chemical spill, and electrical incidents.
· Safety Audits and Incident Investigations documented.
Goal: Maintain a zero-accident workplace and full compliance with Dubai Civil Defense and labor-safety standards.
4.Integrated System – VQSS 2025
All three dimensions (Quality + Environment + Safety) are integrated under the proprietary Vortex Quality & Safety Standard (VQSS 2025).
VQSS 2025 serves as the company’s internal compliance framework that:
- Unifies ISO principles into one simplified operational model.
- Establishes a continuous-improvement culture supported by digital dashboards.
- Provides measurable outcomes through monthly reports and management reviews.
